Winter season is upon us and the first significant snowfall of the season is expected between Tuesday night and Wednesday afternoon in the metro area. Xcel Energy has crews available to address any potential outages. Crews respond to the largest outages first to get the most customers back online as soon as possible.
Visit the Outage Map for updated outage details throughout the day and make sure your account information and communications preferences are up to date through the Xcel Energy website.
Prepare And Stay Safe
- Keep natural gas meters clear to avoid a dangerous buildup of pressure in gas lines and prevent gas from leaking inside the home. Gently remove accumulated snow or ice by hand and clear a path to the meter for easy access in an emergency.
- Use space heaters carefully to prevent fires. Read all instructions and warning labels and verify that the heater is listed by a recognized testing laboratory. Avoid using heaters with cracked plugs or worn or damaged components. Never leave a space heater unattended. Turn it off when leaving a room or going to sleep.
- Maintain healthy air quality indoors by using a range hood for ventilation when cooking with an electric or natural gas appliance. Install detectors for carbon monoxide, which is odorless, colorless and tasteless, but very toxic. Move outside and call for medical help if experiencing symptoms such as headaches, nausea, ringing in the ears and lethargy.
- Stay away from downed or sagging power lines. Always assume an electric line, even one on the ground, is energized and dangerous. Never touch or move a downed power line; instead, leave the area and report it immediately by calling 1-800-895-1999.
- Build a home emergency kit to use in the event of a power outage, with items such as:
- Xcel Energy phone numbers: 1-800-895-1999 for residential or 1-800-481-4700 for business
- Battery-powered radio or television
- Flashlights
- Batteries
- Backup phone chargers
- A phone that does not require electricity
- Non-electric alarm clock
- Bottled water and nonperishable food
- Manual can opener
- First aid kit
- Extension cords (for partial outages)
- Manufacturer's instructions on how to manually open power-operated doors (e.g., garage doors)
Report an Outage
If an outage occurs, you can help Xcel Energy get a jump on power restoration by reporting outages. There are several ways to report outages:
- Use the Xcel Energy mobile app
- Visit xcelenergy.com/Out
- all 1-800-895-1999 and follow the automated prompts